Aurora Upgrades Emergency Services With New Dispatch Center, Dedicated Channels

Aurora reached its present emergency services configuration after a series of documented facility and technology upgrades that addressed response capacity and public access.

Dispatch Center Renovation Sets Current Standard

The city opened a renovated 911 emergency dispatch center in February 2024 at a cost of $1.4 million. The project added advanced communication technology and installed 12 workstations, each equipped with up to eight monitors, to improve handling of incoming calls.

Non-Emergency Channel Added for Routine Requests

The city launched myAurora 311 as the designated non-emergency contact point. The service processes approximately 400 calls each weekday between 7 a.m. and 7 p.m. Residents reach the line by dialing 311 inside city limits, through the myAurora 311 mobile app, or via the online portal at aurorail.citysourced.com. Walk-in assistance is also available at Fire Station 8.

Alert and Radio Systems Expanded Coverage

The Aurora Alert system was established to deliver notifications about critical incidents, severe weather, and road conditions through text, email, phone calls, and TTYD devices. More than 40,000 landline numbers remain pre-registered for these messages. The Emergency Management Agency oversees disaster coordination and community resiliency planning. The FCC approved a waiver that increased the transmission range of Emergency Radio Station 1650 AM so the signal reaches the full city area.

These components now operate together as the city’s integrated emergency framework. Residents seeking non-emergency city services can continue using the myAurora 311 options or visit Fire Station 8 during regular hours. Those wishing to receive Aurora Alert messages can register through the city’s official channels listed on the municipal website.