news

Aurora Emergency Services Completes 2024-2025 Facility and Technology Upgrades

The city reached its current setup for handling emergencies and non-emergency calls through a sequence of facility renovations, system launches, and technology expansions that began in early 2024.

By Aurora News Desk · Published July 24, 2026

How we reported this

This article was written by AI from the linked sources and was not reviewed by a journalist before publishing. The Daily Aurora is part of The Daily Network and follows our reasonable editorial care.

Aurora Emergency Services Completes 2024-2025 Facility and Technology Upgrades — Photo by NASA Goddard Photo and Video / nasa (by)

Aurora inaugurated a renovated $1.4 million 911 emergency dispatch center in February 2024 that introduced advanced communication technology along with 12 workstations each equipped with six to eight monitors. This step marked the start of a deliberate sequence of changes aimed at improving how the city manages both urgent and routine public contacts.

Dispatch Center Sets Foundation

The February 2024 opening of the dispatch center gave operators better tools to coordinate responses across the city. City leaders positioned the renovation as the first major physical upgrade in the current cycle of emergency service improvements, directly tying the investment to faster handling of incoming incidents.

Warning Systems Expanded in Same Year

Also in 2024 Aurora upgraded its emergency warning system after receiving an FCC waiver that raised the transmission range of Emergency Radio Station 1650 AM to cover the entire city at 10 watts. The parallel Aurora Alert notification system now distributes alerts through text, email, phone calls and TTYD devices, and already includes more than 40,000 landline numbers. Together these changes created a wider broadcast net for official messages while the new dispatch center handled the operational side of responses.

myAurora 311 Adds Non-Emergency Channel

In March 2025 the city launched myAurora 311 as the designated first point of contact for non-emergency inquiries. The service currently processes approximately 400 calls each day, a threefold increase from earlier volumes. Residents reach it through the myAurora 311 app available on Apple and Google Play stores, the website aurorail.citysourced.com, or by dialing 311 from 7 a.m. to 7 p.m. Monday through Friday. This addition separated routine questions from 911 traffic and built directly on the technology base established the previous year.

The upgrades form a connected timeline rather than isolated projects. The 2024 dispatch renovation and radio expansion supplied the infrastructure, while the 2025 311 service extended public access. Residents seeking non-emergency help can use the app, website or 311 line during listed hours to reach the system that grew from these earlier steps.