Aurora Launches myAurora 311 to Handle Non-Emergency Requests

Aurora has introduced myAurora 311, a dedicated channel for non-emergency city business that city leaders say will change how people reach municipal services.

The timing reflects a broader push to keep emergency dispatchers focused on urgent calls while giving everyday requests a direct path. Local government staff have noted that separating these streams reduces wait times and helps crews respond faster to true crises.

In Aurora the service covers reporting street issues, checking on permits, and asking about parks or water billing. Residents can reach it by phone or through an online portal that routes the request to the correct department without going through the 911 center.

How the City Arrived at This Step

City operations in Aurora have long handled a steady volume of routine inquiries alongside emergency work. Over the years staff observed that many calls involved simple service requests rather than immediate threats. The launch of myAurora 311 follows that pattern by creating a single, branded entry point that funnels those requests to the right teams.

The announcement video posted online spells out the goal in plain terms: a streamlined experience that lets people track their requests and receive updates without repeated phone calls. No new fees or mandatory apps are mentioned in the material released so far.

City communications have stressed that the system builds on existing phone numbers already familiar to Aurora households. The change is presented as an incremental upgrade rather than a full replacement of older contact methods.

What Comes Next for Residents

People in Aurora can begin using myAurora 311 immediately through the listed phone line or the linked online form. City staff say they will monitor call volumes and adjust staffing as patterns emerge in the first months of operation.

Anyone unsure whether a matter qualifies as non-emergency is still encouraged to call 911 first; dispatchers will transfer appropriate calls to the new line. The video announcement includes basic instructions on how to submit a request and check its status later.

Further details on specific request categories will likely appear on the city website as the service settles in. Aurora residents can watch the original video for the latest guidance straight from the launch materials.